Project Services
Customer friendly helpdesk
A helpdesk designed to meet your needs
No queuing, no call routing, no call logging, no nonsense. We put you straight through to the engineer who can help you with your problem. We select our engineer for their phone and personal skills before we even check their technical ability. We know you are stressed and we aim to help, not make it worse.
What People Say
PETER LEWIS, OWNER
We have found having the TekSupportUK team as our IT service a great advantage to our growing business. The phone line support quickly resolves any day to day issues with software that we have
WILLIAM HARNDEN, MD
TekSupportUK have enabled our business to work more cost effectively and in multiple locations.
DAVE CARRINGTON, OWNER
No one likes ringing a helpdesk. You only do it if you have a problem in the first place. But their helpdesk is a pleasure to use. You get straight through to an engineer . They fix 90% of my problems remotely on the first call. They focus on getting me back up and running as soon as possible
Active monitoring and maintenance
Advanced support systems keep you running faster for longer
Our powerful support systems and our highly trained engineers monitor and maintain your network and your computers, identifying and resolving issues before they disrupt your staff.
Preventing faults occuring in the first place is what helps us save you money and keeps your staff happier.
PREVENTION
Secure - Updates/ Patches/ AV
Reduce costs
Improve uptime
recovery
Prevention
Add others
customer friendly
Engineers you feel comfortable talking to.
Calls without queues, routing or logging.
Access to fast help when you need it.
FAST RESPONSE
90% fast remote fix
95% call outs on site within 2 hours
Guaranteed 4 hour hardware fix
Bare metal recovery
Site Engineering
We get to you fast, when you have a serious problem
For those problems we can't solve remotely we get an engineer to you quickly, often within the hour.
We offer guaranteed hardware fix times and a bare metal recovery service (ask us, using the contact button) if you need to be back up and running in a hurry.
Beyond the call of duty
We help with all aspects of your IT not just the obvious ones
We have arrangements with several strategic partners who can help you to make sure you have the right IT Policies and Procedures in place. The right insurances to cover you for Cyber crime. The very best copier, printer, scanning equipment or even document management systems. We have partners who can help if you need to alter the wiring in your office or if you need your website changed. We don't just provide a standard IT support service.
