NETWORK & COMPUTER SUPPORT
Call us whenever you need help
Outstanding Onboarding
Understanding what you've got
The effort we put into understanding your IT infrastructure differentiates us from other Support companies.
We record EVERYTHING about every item in your business. We have the most advanced IT Documentation software that allows us to record details such as serial numbers, dates of purchase, supplier details, support company contact details, configuration information. We also keep network diagrams, floor plans, photos and contact details. All of which improves our speed and efficiency when you need us to help.
Customer friendly helpdesk
A helpdesk designed to meet your needs
No queuing, no call routing, no call logging, no nonsense. We put you straight through to the engineer who can help you with your problem. We select our engineer for their phone and personal skills before we even check their technical ability. We know you are stressed and we aim to help, not make it worse.
Active monitoring and maintenance
Advanced support systems keep you running faster for longer
Our powerful support systems and our highly trained engineers monitor and maintain your network and your computers, identifying and resolving issues before they disrupt your staff.
Preventing faults occuring in the first place is what helps us save you money and keeps your staff happier.
Site Engineering
We get to you fast, when you have a serious problem
For those problems we can't solve remotely we get an engineer to you quickly, often within the hour.
We offer guaranteed hardware fix times and a bare metal recovery service (ask us, using the contact button) if you need to be back up and running in a hurry.
